Project Evaluation Questionnaire

Our motto is that a project only truly ends when we understand how satisfied the customer was. The client's subjective sentiment is just as important as on-time delivery. This questionnaire is not just about "collecting stars"—it is a strategic tool for building long-term relationships and continuously improving your services.

Why Measure Satisfaction Continuously?

Don't wait until the very end, when it's already too late to repair the relationship. We recommend using the questionnaire after reaching key milestones as well. This provides an early warning system if the sponsor's perception of the project begins to decline, allowing you to take corrective action in time.

What’s inside & How to use this template?

1.Identification: Who evaluates whom? Basic details about the project, the sponsor, and the project manager. Providing clear context is essential for future analysis—over time, it allows you to compare the performance of different PMs or satisfaction levels across specific types of clients.

2.Evaluation Areas: Academic Grading (1–5). For quick orientation, we use a classic academic grading scale (1 = Excellent, 5 = Fail). We evaluate the key pillars of the collaboration:

  • Communication: Did the customer receive information on time and in the appropriate format?
  • Expertise: Did the team act professionally and demonstrate deep knowledge of the subject matter?
  • Reliability & Commitment: Did we deliver on our promises regarding deadlines, budget, and quality?
  • Added Value: Did we bring extra insights and ideas, or did we just mechanically execute tasks?

3. Qualitative Section: The Story Behind the Grades. Numbers tell us "what," but text tells us "why." Open-ended questions provide space for honest feedback. This is where you often find the most valuable insights—what delighted the customer and what, on the other hand, caused frustration during the collaboration.

4. Project Manager Evaluation: The Face of the Project. This section is key for the manager's personal development—it assesses how the client perceives their ability to lead people, resolve conflicts, and steer the ship even through stormy phases.

How to Act on the Results?

Turning Feedback into Opportunity. A negative evaluation is not a disaster, but an opportunity. If a sponsor gives a poor grade, it is the ideal moment for a face-to-face meeting to align expectations. Conversely, positive feedback serves as great fuel for the team and can act as the foundation for a future case study or client reference.

Projectman’s Field Tip

Make Feedback a Ritual. Turn the evaluation into a project ritual. A brief "thank you" for the feedback, combined with proof that you’ve actually learned from it, is the best way to keep the door open for future business.

At Projectman, we believe that a truly successful project is one where the customer returns for more. With this questionnaire, you will always know if you are heading in the right direction.

Project Evaluation Questionnaire
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