Le Patio Group: A System for Premium Retail Growth

For the premium FMCG distributor Le Patio Group, we managed the selection and implementation of a CRM system, including data migration. The sales team now manages clients directly from mobile devices and has a comprehensive overview of interactions. The innovation brought consolidated data for a deeper understanding of customer needs and valuable insights into sales performance and management.
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About Le Patio Group

A distributor of illy coffee and premium food products operating in the Czech and Slovak markets.

Consulting
CX/UX
Data Management
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Key focus areas addressed with the client:

  • CRM selection
  • CRM implementation
  • Data migration and consolidation
  • New insights into sales team performance
  • Support and training of key personnel

Client Testimonial

"Consultant Jakub Voves played a key role in the selection and implementation of the CRM system for the company, including the migration of existing data. This process allowed the sales team not only to effectively manage client data directly from mobile phones but also provided a comprehensive overview of customer interactions. Thanks to this innovation, the company gained invaluable access to consolidated and always up-to-date information about its customers, which allowed for a deeper understanding of their needs and preferences. Additionally, the deployment of the CRM system brought valuable insights into the performance of the sales team, enabling more effective management and optimization of their activities.

The key to success was Jakub's knowledge of CRM and sales processes, along with excellent collaboration with our team. Thanks to the new system, we expect a significant improvement in productivity and improved customer relationships, which will allow us to support our business goals and open up space for future development."

 

Petr Mrázek
CEO